JT & Sons are proud members of the BAR (British Association of Removers).
We are also accredited to BS8522 - Commercial Moving Quality Standard, ISO14001 - Environmental Management System, OHSAS18001 - Health & Safety Management System and ISO9001 - Quality Management System.
For more than a century The British Association of Removers (BAR) has been promoting professional excellence in the Removals Industry.
Choosing a BAR Member will ensure your move goes smoothly. You will have the peace of mind that comes from using a reputable, professional and safe remover, and in the unlikely event that something goes wrong, you've got someone to turn to.
BAR is the first UK Trade Association to have Assured Advice, under the Primary Authority regulations and a Trading Standards Institute Code of Practice AND an independent Alternative Dispute Resolution (ADR) scheme, ahead of legislation.
Official website: http://www.bar.co.uk
JT & Sons Relocations joined the BAR in January 2011. Please click here to view our current Membership Certificate
The BAR are the only trade association in the removals sectors that helps its Members and more importantly protects their customers by:
What is the Code of Practice?
The British Association of Removers Code of Practice is the only code in the moving industry that's approved and monitored by the Office of Fair Trading under its Consumer Codes Approval Scheme.
All BAR members abide by the Code that dictates the standard of service you will receive, the quality of the materials used, the standards of vehicles and warehouses, staff training requirements and what will happen if something goes wrong. Most importantly the Code requires BAR moving companies to deal with you in a courteous and sympathetic way at all times.
Every BAR member makes the following key commitments:
We promise to act fairly and reasonably with you and uphold all the standards contained in the Code. Our key commitments are:
The Code says that if your BAR remover cancels a removal more than 10 days before the agreed date for the work they must pay you back everything you paid to them. If they cancel less than 10 days before the agreed date it must pay you 150% of the monies paid. This means that you can be confident that your BAR remover will arrive to do the work on the agreed date.
If your BAR member is not able to do the work on the agreed day or pay the 150% refund, the BAR Pre-payment Protection Scheme will be speedily activated to have the work completed by another member or provide you with a full refund.
If something goes wrong
If you have a complaint about the service your BAR member will try to resolve it fairly, quickly and efficiently. If it can't settle your complaint to your satisfaction you may refer it to the BAR's FREE Conciliation Service.
If you are still not satisfied a low-cost, independent arbitration scheme is available operated by IDRS Ltd (a subsidiary of The Centre for Effective Dispute Resolution (CEDR)) under the terms of the Arbitration Act 1996.
Find out more information at http://www.bar.co.uk